Ensure the Furniture Will Fit

Before confirming your delivery window, please measure the room to ensure the furniture will fit and inform us of any access issues such as narrow doorways, hallways, stairways, or difficult turns or corners.

Clear the Area

To avoid any damage, before the delivery clear the area where your new furniture will go of any old furniture or other items that would obstruct the delivery path.

Consider Your Existing Furniture

The delivery fee may include furniture assembly (if applicable), set up, and removal of packing materials. It does not include removing, moving, or rearranging old furniture. Some items require customer assembly and will not be assembled on delivery.

Arrange for an Adult to be Present

At the scheduled delivery time, please arrange to have a person age 18 or older present to accept and sign for the delivery. Because of insurance restrictions, we cannot deliver without a responsible adult present.

Inspect Your Delivery Merchandise

Please carefully inspect the merchandise with our delivery team to ensure there aren't any issues. If you have any immediate concerns, call us at 800-966-2180. If you notice an issue later, you must notify us within seven days of delivery.

Delivery Fee

The price of delivery is in accordance with geographical location. Our “Full Service” delivery includes assembly, set-up, and removal of packing materials. Delivery does not include removal of old furniture, transporting old furniture to other locations and/or rearranging of furniture.

Assembly May Be Required

We are happy to assemble your purchase at no charge, with exception to price matches and certain items that require in-home assembly. Please give us until 2pm or later the next business day, for your merchandise to be assembled.

Inspect Your Merchandise

We strongly encourage you to carefully inspect your merchandise when you pick it up. We're not responsible for any damage that might occur after it leaves our store.

Report Damaged Merchandise Quickly

If you pick-up boxed or packaged merchandise, and then get home and find concealed damage, you must notify the store the same or next day. At that time, we will advise you on options for return, exchange, or parts/repair service.

Properly Load & Secure Your Merchandise

We're happy to help load your purchase. However, you're responsible for making sure it's properly loaded and secure. You should bring rope, blankets, or anything else needed to tie down and protect your merchandise.