Smith Home Furnishings - Shop Furniture & Mattresses Locally in Ponca City, OK
Smith Home Furnishings & Mattress Store Tagline
Phone Icon

Welcome to

Welcome to Smith Home Furnishings & Mattress Store


Get updates on our latest styles & savings!

We will never sell your information. Opt-Out anytime. See store for details.

No Thanks

Frequently Asked Questions

Frequently Asked Questions About Smith Home Furnishings

What is your Price Match Guarantee?
Do you have Financing Plans?
Can I get some decorating help from you?
Is delivery service available?
What is your Return Policy?
Do you offer a warranty?

Frequently Asked Questions – About Mattresses

Why are today’s mattresses so thick?
My new set is much higher than my old one. What Can I Do?
My new mattress seems to be “sagging” where I sleep! Should I return it?
Why is it taking so long to get used to my new mattress?
Is it true that I don’t have to flip or rotate my mattress?
Why does my new mattress have a strange smell?
What kind of support do I need for my new mattress?
What could VOID my manufacturer’s warranty?
What is your 90 Day Mattress Comfort Guarantee?
Helpful Website Links

 

What is your Price Match Guarantee?

If you, our valued customer, find a lower advertised price, we want to know! Anytime our customers think there is a better deal to be had somewhere else, we want the opportunity to change their mind! Please let your Sales Associate know, and we will do our very best to match any competitor’s price and win your business!

Please consider other costs when shopping online or out of town! Things like finance terms, delivery charges, travel time, and your confidence in exceptional customer service after the sale are all things we ask you to consider, while making your decision.
BACK TO TOP

 

Do you have Financing Plans?

Yes! We offer a variety of special financing* plans. Apply in our store today!

*Offer Subject to Credit Approval. Some Restrictions Apply. Ask for Details.
BACK TO TOP

 

Can I get some decorating help from you?

Absolutely! Turning your house into a dream home is easy and fun with Smith Home Furnishings FREE in-home design service. Schedule your appointment today with any of our Sales Associates!

Free service is for our local service area only. Call today to see how we can help you!
BACK TO TOP

 

Is delivery service available?

Yes. Smith Home Furnishings takes great pride in offering our customers the finest furniture delivery service anywhere! See your Sales Associate to help schedule delivery or contact the store to see when we will be in your area.
BACK TO TOP

 

What is your Return Policy?

If for some reason the merchandise you purchased is not suitable for your needs, please contact your Sales Associate within 7 days after the date of delivery or pick-up. You may return the merchandise, not including mattresses, for re-selection, credit or refund. It’s that easy!

See also: “What is Your 90-Day Mattress Comfort Guarantee?”
BACK TO TOP

 

Do you offer a warranty?

Smith Home Furnishings warranties all purchases one year from date of delivery to you by our Service Department. For more peace of mind, you may also be interested in purchasing a Protection 1st Plan. This plan provides 5-year accident coverage for the item(s) you buy. Ask your Sales Associate for details.
BACK TO TOP

 

Why are today’s mattresses so thick?

Research has shown that proper comfort and support are critical to a good night sleep. New technology and generous amounts of upholstery are specifically designed to gently support your body while reducing tossing and turning. “Deep Pocketed” and “High Profile” sheets are available at Smith Home Furnishings.
BACK TO TOP

 

My new set is much higher than my old one. What Can I Do?

While this is expected, it certainly can be surprising. However, there are easy remedies to solve this. The first rule is… “Change the height, not the mattress!” While you sleep, you don’t care how high your mattress looks. The most important thing is a good night sleep. Ask your bedding expert about the following options. They would be happy to help.

- Low-Profile Box spring / Foundation – a matching box spring / foundation of equal quality but less height.

- Low-Profile Frame – a strong metal bed frame of equal quality but less the height.
BACK TO TOP

 

My new mattress seems to be “sagging” where I sleep! Should I return it?

Relax, these slight “body impressions” are absolutely normal and expected. Your new mattress will conform to your body like a new pair of shoes conforms to your feet. In fact, you should be more concerned if your mattress does not show slight body impressions!

Thicker, plusher mattresses will show more pronounced body impressions than firmer mattresses. Body impressions should only concern you if they exceed 1 ½ inches. This is very rare, and your warranty protects you from this type of defect.
BACK TO TOP

 

Why is it taking so long to get used to my new mattress?

Most people go through an “adjustment period” with their new mattress. This is completely normal and to be expected.

It is likely that your old mattress lost its support capabilities and your body got used to conforming to a non-supportive posture while sleeping. Just like new shoes can cause discomfort at first, your body needs to adjust to the “corrective action” of the new support system.

This adjustment period may last a few days or up to a month depending on the individual. 99% of the time, your initial discomfort will subside and you will be sleeping wonderfully in no time at all.
BACK TO TOP

 

Is it true that I don’t have to flip or rotate my mattress?

Yes, this is true. While most mattress manufacturers do not require that you rotate your mattress, they do strongly encourage you to do so.

Rotating your mattress will help you get the most from your investment much like rotating tires on your car. It is generally suggested that you rotate your mattress four times a year, when the seasons change. Please refer to your warranty card for helpful mattress care instructions.
BACK TO TOP

 

Why does my new mattress have a strange smell?

Mattresses today use polyurethane foam as a primary cushioning material and because the mattress sets are heat-sealed in an air-tight plastic bag the odors will remain for a few weeks after delivery.
BACK TO TOP

 

What kind of support do I need for my new mattress?

Be sure that you have an appropriate frame and center support on queen and king size sets to ensure validation of your warranty.
BACK TO TOP

 

What could VOID my manufacturer’s warranty?

The following situations will VOID your manufacturer’s warranty. Simple caution and care will protect your investment.

- Never remove the “Law Label” attached to the product. The Law Label is required when servicing the warranty.

- Always protect your mattress and foundation from soiling and stains. The manufacturer will not service or replace any item deemed unsanitary. The law prohibits the handling of used bedding that is soiled or stained, thus creating a potential health hazard.

- Mattresses and foundations that have no “Law Label” or are deemed “unsanitary” (soiled or stained) are not serviceable under warranty and therefore not returnable regardless of any defect found. It is the consumer’s responsibility to protect their mattress and box spring / foundation from soils/stains and or abuse of any kind.

  

What is your 90-Day Mattress Comfort Guarantee?

It gives you the opportunity to receive a full credit toward your mattress purchase less a re-stocking fee. To qualify for this guarantee:

• Purchase a Non-Refundable Mattress Protector (except for Tempur-Pedic) from us to get the trial period. If you decide not to purchase the Mattress Protector there will be NO Mattress Comfort Guarantee and you will not be able to return the mattress or mattress/box spring set for credit.

• Agree to sleep on your new mattress set for at least 30 days and you must contact us prior to the 90th day to reselect.

• You will receive a full credit toward your new mattress set less a 20% restocking fee.

• Delivery fees are Non-Refundable.

• As-Is mattress sets do not apply to the Mattress Comfort Guarantee.

• ONE reselection will be allowed if you have met the above criteria. If you choose not to reselect from us, and you have met the above conditions, we will refund your mattress set purchase price less the restocking fee. NOTE: Adjustable bases, iComfort box springs, pillows, mattress protectors and sheets are not refundable.

• This Mattress Comfort Guarantee does not apply to special orders.

• Mattresses are not returnable if they have any damage of any type, including removal of manufacturers tag, fluid stains (of any type), and was not used with an approved Smith Furniture Store mattress protector. 

BACK TO TOP

 

Helpful Website Links

American Academy of Sleep Medicine: http://www.sleepeducation.com

This Sleep Education web site is designed to be a valuable tool for patients and members of the public who are seeking dependable information related to sleep, sleep disorders, treatments and services. Although the processes of sleep and its workings in the body are quite complex, the goal of this site is to present accurate, scientific information in a concise manner that is easy to understand.

 

Better Sleep Council: http://www.bettersleep.org/

This non-profit organization is devoted to educating the public about the importance of sleep to good health and quality of life and about the value of the sleep system and sleep environment in pursuit of a good night's sleep.

 

Guide to Healthy Sleep on MedicineNet.com: http://www.medicinenet.com/sleep/article.htm

MedicineNet.com is an online, healthcare media publishing company. Nationally recognized, Doctor-Produced by a network of over 70 U.S. Board Certified Physicians, MedicineNet.com is a trusted source for online health and medical information.

 

National Sleep Foundation: http://www.sleepfoundation.org

NSF is dedicated to improving the quality of life for Americans who suffer from sleep problems and disorders. This means helping the public better understand the importance of sleep and the benefits of good sleep habits, and recognizing the signs of sleep problems so that they can be properly diagnosed and treated.

 

Sleep Disorders Guide from WebMd: http://www.webmd.com/sleep-disorders/guide/default.htm

WebMD blends award-winning expertise in medicine, journalism, health communication and content creation. Their esteemed colleagues at MedicineNet.com are frequent contributors to WebMD and comprise WebMd’s Medical Editorial Board. An Independent Medical Review Board continuously reviews the site for accuracy and timeliness.

BACK TO TOP